FAQ
Faq
Any Questions?
Frequently Asked question !!
Your Questions About Luxury Clothing Appraisals Answered
What is your return policy?
We offer free returns within 10 business days of receiving your order. Items must be in their original, unworn condition with tags attached. You will receive a full refund, minus shipping costs.
How long does shipping take?
Domestic orders typically take 3-7 business days. International shipping can take 7-21 business days, depending on the destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.
How do I track my order?
Once your order is shipped, we’ll send a confirmation email with tracking information.
Still Have A Questions?
Ready to have your luxury clothing appraised? Contact us to schedule an appointment or to submit your items for an online appraisal.
Do you ship internationally?
Yes, we offer international shipping! Costs and delivery times vary depending on the location.
How do I care for my apparel?
Each garment includes specific care instructions. We recommend following those guidelines to maintain the quality of your apparel.
Are there any discounts or promotions available?
We frequently offer promotions, such as discounts on pre-orders or seasonal sales. Sign up for our newsletter to stay updated on the latest offers.
Can I modify or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible. Once your order has been processed or shipped, changes may not be possible.
What does your logo represent?
Our logo features the map of Haiti and the “Nèg Mawon” (The Unknown Maroon), symbolizing Haitian resistance and pride. It reflects our mission to express Haitian heritage and resilience through fashion.
Do you offer custom designs or sizes?
At this time, we do not offer custom designs or sizes, but we hope to expand our offerings in the future.