Return & Refund Policy
Return & Refund Policy for Haitian Pride Luxury Apparel
At Haitian Pride Luxury Apparel, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your item, we offer a straightforward return process.
Free Returns Within 10 Business Days
Eligibility
- Items must be returned within 10 business days from the date of delivery
Condition
- Returned items must be in their original, unworn condition with all tags and packaging intact.
Return Process
- To initiate a return, please contact our customer service team at [email protected] or [email protected] to receive a Return Merchandise Authorization (RMA) number.
Shipping Costs
- Customers are responsible for the cost of return shipping. However, there is no restocking fee.
Refunds
Processing
- Once we receive and inspect your returned item, we will process your refund within 5 business days.
Amount
- You will be refunded the full purchase price of the item, minus the original shipping cost.
Method
- Refunds will be issued to the original method of payment used for the purchase.
Additional Information
Non-Returnable Items
- Custom-made or personalized items are not eligible for returns unless they are defective or damaged upon receipt.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or a full refund, including shipping costs.
We value your business and strive to provide the best customer service experience. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.
Thank you for choosing Haitian Pride Luxury Apparel. We appreciate your business and strive to provide the best possible service.